Everything starts from one thing: the relationship with our clients. Only when we really understand each other, we can work together to jointly assess your risks and how to deal with them. In that way, the relationship gets stronger with each solution, because these embody the key issues and challenges you face and enable us to engage in really appropriate and innovative thinking.
Exploration of the market
For us, the process starts with familiarisation with your market: we gather knowledge about current trends and developments in it. Because the better we know that market, the better we can match our service provision to your organisation’s objectives.
We assess your organisation’s risk appetite and determine the ‘risk profile’. This answers the question of what risks are relevant to your organisation, based on the strategic choices you have made and the opportunities you want to exploit. Based on our findings, we issue an advisory report. In this, two questions are given additional attention. Firstly, what risks can we discern that threaten continuity? Secondly, which risks must be studied further? Protection in the form of contract management is an initial solution to reducing risks, but is not always sufficient. Insurance is an initial solution to risks of fire and liability, but good definition of the risks is required to determine exactly how and under what conditions. That can require further research.
Where necessary, we create an extensive risk inventory, cataloguing your risks in detail and studying the interplay with your business activities. After that, we tell you our thoughts on how you can best deal with various risks. Risk by risk, we examine what is appropriate for your business strategy: to avoid the risk or to diminish it; to bear it or to transfer it. And, together with you, we draw up a plan on how you can implement this recommendation.
If you want to transfer the risks, we can buy in the necessary insurance capacity for you. Thanks to our independent position in the market and our trusted relationship with insurers, we can do this in such a way that the result is appropriate to your needs, with tailored terms and conditions that meet your wishes for an acceptable price. We propose the insurance solutions, premium principles and conditions to insurance companies. The focused insight into your risks and the best protection against them almost always results in awareness and management of costs.
When you arrange your risk management via us, we have a situation of ongoing contact. If you change your strategy, acquire new business premises or take on new staff, we list the effects on your risk management plan and insurance portfolio. We process transactions and deal with claims. Processing claims forms an important part of our service provision. It is the proof of the pudding: if something actually happens, you want your broker to act quickly, pro-actively and with commitment. Your perspective in this is our starting point.
In some cases you may need to outsource elements of your business operations.
It could be that you want us to deal with all claims, whether thy are covered by the policy or not. Whether or not the claim is covered, the problem remains the same, because in many cases the damage or loss will have to be remedied. You may possibly want to outsource all or part of your absence management and HRM in an integrated personnel strategy that combines all the separate links and avoids inefficiency, financial risks and costs. For this service, we have established separate entities with which you can move to partial or complete outsourcing.
The combined knowledge of the business, the market and the customers ensures that we can give your organisation bespoke advice on the measures to take to prevent loss or damage and reduce risks. Thanks to our segment-based approach and years of experience in procurement and claims processing, we have specific information on your client segment, and we combine this with the data we record concerning your organisation and its claims profile. In that way, we arrive at reasoned and feasible recommendations for prevention.